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Billing & pricing

Plan changes, cancellations, refunds, payment errors

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Account help

Can't log in, password reset, email change

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Using the service

Reading signals, setting up auto-trading, BYOK

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Frequently Asked Questions

We do not currently offer a free trial. However, TradeAI FX Signals is available at a significant launch-celebration discount, so you can try it at a low cost. You can cancel at any time if you are not satisfied.
Yes, you can cancel at any time. After cancelling, you will continue to have access until the end of the current billing period. No charges will occur after the next renewal date. You can cancel from the "Subscription management" section of your dashboard.
The Signals plan lets you receive AI-generated trade signals (entry points, take-profit/stop-loss levels) in real time — you execute the trades yourself. The Trading plan includes all Signals features plus automated trading (EA) integrated with MT4/MT5, so positions can be opened automatically based on signals.
We currently support MetaTrader 4 (MT4) and MetaTrader 5 (MT5). The Trading plan enables automated trading through these platforms. With the Signals plan you can view signals regardless of which platform you use.
You can reset your password via the "Forgot your password?" link on the login page. A reset link will be sent to your registered email address. If you do not receive the email, please check your spam folder or contact us through this form.

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Support

Channel Email
Response time Within 2 business days
Business days Mon – Fri
Languages Japanese / English

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support@tradeai.jp

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